F.A.Q.

How does your sales system work?  

FashionPo.com has a well-established sales system: read the following carefully.

Once you have selected your items you will asked to enter the desired payment mode:

• If you select payment via PayPal or credit/debit card, the order will be prepared once the once the payment has been authorised (within 72 business hours) and subsequently shipped.

• If you select payment via bank transfer, the order will be prepared (within 72 business hours), but it will only be shipped once we receive the payment for the goods actually available.

• If you select the cash on delivery payment method, the order will be prepared (within 72 business hours) and then shipped.

Remember that if you choose the cash on delivery payment method, you will only be able to pay with cash (payments with cheques or other solutions will not be accepted).

• If you select the Wallet payment method (Virtual Wallet) you will immediately pay for the total order with your available credit. The order will be prepared (within 72 business hours) and then shipped. Any difference in cost will be credited back to your Wallet (Virtual Wallet) and you can reuse it to pay for subsequent orders.

Remember that you cannot use the credit in the Wallet (Virtual Wallet) to pay for part of an order, but only for the entire order. To pay for an order with the credit in the Wallet, your credit must be equal to or greater than the total order. You can top up your Wallet directly in the dedicated section you will find in your FashionPo.com account
 

ITEM AVAILABILITY

Once the order has been prepared, you will receive an email with detailed information on the actual availability of the items you have ordered.

• If the percentage of available items compared to your initial order is equal to or greater than 75% of the total order, the order is considered automatically confirmed and you will receive it in the expected shipping times (see the Shipping and Payments page for shipping times).

• If the percentage of items available compared to your initial order is less than 75%, you will receive instructions by email to add any replacement items with the option of accepting the order without making further additions. If no additional order is placed or not confirmed within 24 hours of transmission of the email, the order will be considered automatically confirmed and shipped, without adding items. For any clarifications do not hesitate to contact customer support at +39 0574729286 or send an email to info@fashionpo.com

Are the prices inclusive of VAT or other taxes?

The prices you see do not include VAT or other taxes.
VAT is displayed and calculated in the summary in the cart.
If your business is located outside Italy (in a country of the European Union) and your VAT number is registered in the VIES, you will receive the invoice without VAT as an intra-Community transaction.

If your company are not registered to the VIES, the Italian VAT of 22% will be applied. 

Are the prices of the items high?

FashionPo.com is committed to keeping item prices always low and competitive, making our items perfect for resale in your store at the best market prices.

What is the quality of your items?

All items are of varying quality, mostly average quality.

Are the items I will receive the same as the ones I see in the photo?

Yes, the items you see in the photo are the same you will receive, but they may differ slightly in colour due to the flashes used to photograph them and/or depending on the setting of the screen you are viewing them on.

Can I use the photos of the items I find on the website?  

Yes, but only the items you have already purchased and with prior written permission.

To request authorisation, just send an email to info@fashionpo.com with the "Photo use request" in the subject line. Please specify the order code you are referring to in the body of the email. In response, we will send you a simple document, which you will have to send us by email after completing it in full. This step is mandatory for the use of photos.

It is mandatory to keep the “FashionPo” logo on the photographs of the items.

Can I view the items in person and/or buy them directly at your headquarters?

We give the option of viewing a selection of our items in person, but not to buy them directly at our headquarters.
To view the items in person together with a consultant, get in touch at +39 0574729286 or send an email to info@fashionpo.com to request an appointment.

Our office is open from Monday to Friday, from 9am to 1pm and from 2pm to 6pm.

Where are your suppliers?

FashionPo.com's suppliers are mainly located in Tuscany, in particular in Prato, one of the top international manufacturing centres.

Where are your items made?

Our products are mainly made and processed in Italy – “Made in Italy”. To provide you with a complete selection and in line with current fashion trends, a small percentage of items may be imported, so we do not guarantee that all our products are “Made in Italy”.
Our imported products are regularly subject to safety checks in compliance with European standards.

If you have sales difficulties due to special regulations, contact us at +39 0574729286 or get in touch at info@fashionpo.com.

How can I distinguish online the items Made in Italy from the imported items?

Since we have hundreds of new items every week, we are currently unable to feature on FashionPo.com the origin of each individual item to avoid inaccuracies.

Most of our products are made in Italy.

What does it mean if an item on the website or in my cart is “out of stock”?

When an item is “out of stock”, it means that it is no longer available (although in some cases it may become available later).

Click on the “see similar” icon on the sold-out item to quickly view similar alternatives.

If you want to know if one or more items in particular will be available again, check our catalogue frequently as it is constantly updated.

How are the garments I receive labelled and tagged? Are they from well-known brands?

Most garments have a standard/traditional label/tag. Some items, such as bags, do not usually have a label, but only a tag.
 

When dealing with wholesale ready fashion items, you won't find any big brands or internationally known brands.

The labels and tags you will find on the garments vary according to the brand. Please bear in mind that a brand might use several types of labels and tags.
You can request the replacement of the labels and tags of our suppliers with labels and tags of your brand/store. Go to Can you sew my labels and apply my tags on the items I order? for more information.

Can you sew my labels and apply my tags on the items I order?  

Of course! Follow the instructions below to receive the items you order with your custom labels already sewn and your tags applied on the garment:

• Before proceeding with the customisation request, you need authorise Fashionpo.com to use the labels with the brand of your business. You can enter your data at any time in the "brands" section in your FashionPo.com account.

• Request customisation directly in the cart of your new order.

• Send us your custom labels and tags at the following address:

Fashion Group Prato s.r.l.

Via dei Confini 20

59100 Prato (PO)

Italy

We recommend sending more labels and tags than the number of items you want to customise. Excess labels and tags will be stored and used for subsequent orders.

• Labels must be made of fabric and of standard size (6 x 2 cm).

• The tags must be supplied complete with a string to tie them.

• Once the labels and tags have been sent, send an email to info@fashionpo.com with the following information:
  • Number of labels and tags shipped;
  • Information on the courier with which the shipment was made (we suggest alternative solutions to Poste Italiane because of the service offered in our specific area);
  • Estimated delivery date;
  • Link/tracking number of the shipment (Tracking);
  • Other relevant information.

• Once the labels arrive at our premises and the order to be labelled and tagged has been prepared, we will start sewing the labels on your items and tying the tags. The customisation time varies and the order will take an average of 48-96 hours to be labelled and tagged, and then shipped.

• Remember that on some items, such as belts and other accessories, we cannot sew a label, just as on a scarf we cannot apply a tag. Because of this, please consider accessories and bags as non-labelable.

• The cost of the service is € 0.40 + VAT per single item and includes: cutting of the original label, unbinding of the original tag, sewing of your label, tying of your tag.

How can I get samples?

Due to the low amount required to place a minimum order and given our frequent offers, we do not send samples under any circumstances, either free of charge or for a fee.

We give the option to viewing a selection of our items in person, but not to buy them directly at our headquarters.
To view the items in person together with a consultant, get in touch at +39 0574729286 or send an email to info@fashionpo.com to request an appointment.

Our office is open from Monday to Friday, from 9am to 1pm and from 2pm to 6pm.

Do your items have a barcode and/or EAN code?

At the moment our items do not have either a barcode nor an EAN code. In most cases you will only find the item codes presented by our suppliers.

Why do the codes that appear on the invoice not match those on the tags of the items I receive?  

The codes that you find on the invoice are the reference codes used by FashionPo (they start with the letter P and usually consist of 13 or 14 characters), while the codes that may be featured on the tags are the codes used by our suppliers.