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F.A.Q.

What is the minimum order?

The minimum order is only € 100.00 (net merchandise).

How much is the maximum order?

Only when you place your first order by choosing “Cash on delivery” as your payment method you will have a spending limit of € 800.00 (total order). In all other cases (credit/debit card, PayPal, bank transfer, Wallet) there are no limits.

For cash-on-delivery orders, remember that you will still have to comply with the cash limit imposed by the laws of your country. To learn more about payment methods and the cash limit for cash-on-delivery payments, please go to the Shipping and Payments page.

Note: this page is for guidance purposes only and may not be updated in real time with the cash regulations in force in your country.

Do I have to pay anything when I receive the order?

Only if you have selected “Cash on delivery” as your payment method will you have to hand over the amount of the order in cash to the courier.

Please bear in mind that the courier will not accept any payment method other than cash: make sure you have the exact amount with you.

How can I pay for my orders?

Payment methods usually available are: credit/debit card, PayPal, bank transfer, cash on delivery, Wallet (Virtual Wallet).
Remember that if you use the cash-on-delivery method there is a cash limit which varies depending on the country. To learn more about payment methods and the cash limit for cash-on-delivery payments, please go to the Shipping and Payments page.

Please note that the reported cash limits are for guidance purposes only and may not be updated in real time in line the cash regulations in place in your country.

What is a Wallet (Virtual Wallet)?

If you are going to shop on Fashiopo.com, we have a great feature for you: our Wallet!

You can easily load this virtual wallet with PayPal or your credit/debit card. And guess what?

You will receive a discount voucher when you use it as a payment method! In addition, it is very easy to use: just recharge your Wallet, place your order and you’re done! You will receive a discount voucher to use on your next purchase as soon as the package is shipped.

You can withdraw your wallet balance directly from your personal account. Make sure you have sufficient funds to cover your order before using it as a payment method.

Take advantage of the Coupons that will make your online shopping experience even more enjoyable.

What is the Voucher?

The Voucher is a virtual discount voucher in the form of an alphanumeric code. For example, you can receive vouchers via email as a result of offers.

To take advantage of the discount associated with the voucher, you will have to enter the code in the cart by copying it carefully in the "Use a Coupon" section. Once you have entered the code correctly, click on the "Apply" button to view the voucher's discount directly in the cart summary.

With which payment method will my orders be prepared first?

Using a credit/debit card, PayPal, cash on delivery and Wallet (Virtual Wallet) as payment methods, you will allow us to proceed as soon as possible with the preparation of orders, while if you choose the transfer payment method, we will have to wait to receive the amount on our current accounts before going ahead with the processing stage.

Do you accept cheques?

In line with our company policy, we do not accept (without exceptions) payments by bank cheques.

Do you have subsidised forms of payment or instalments?

At the moment there is no form of subsidised payment or instalments: the order must be paid in full by choosing between the available payment methods. To learn more about payment methods, go to the Shipping and Payments page.

Do you offer dropshipping services?

No, FashionPo.com does not use this sales system.

How long does it take to prepare and ship the order?

Once the payment has been made, the orders are prepared in a maximum of 72 business hours (from Monday to Friday). If you select payment via bank transfer, the order will be prepared (within 72 business hours), but it will only be shipped once we receive the payment for the goods actually available.

Can I add items to an order being prepared?  

An additional order is only possible if the percentage of available items is less than 75% of those ordered; you will receive by e-mail the necessary instructions to proceed with the addition of new items, up to 100% of the amount of the original order.

Can I cancel my order? .

You can cancel an order no later than 2 hours after placing it. Just select the order from the "Orders" section you will find in your account and click on the "Cancel" option. Once cancelled, the order cannot be restored and you will have to place another one

How can I change the payment method of an order already placed?  

To change the payment method, please send us an email with the reference order number and the new payment method you intend to use, choosing between cash on delivery, bank transfer, credit/debit card, PayPal or Wallet (Virtual Wallet).

Why did the payment for my order not go through successfully?

There may be various reasons why the payment may have not gone through successfully. For example, the server of one of the external services may be undergoing a temporary update.

If your payment has been declined, try again after about thirty minutes later and, above all, check that your card/account actually has the money needed to make the payment in full.

Our Virtual POS allows you to pay with the following tools:

  • Credit cards (Maestro, MasterCard, Visa Electron, Visa, VPay, Aura, Discover).

If you continue to experience problems contact your bank and for more information do not hesitate to contact customer support at +39 0574729286 or get in touch at info@fashionpo.com

Can I merge two or more orders sent at the same time into a single invoice and with a single shipping cost?

Unfortunately, this operation cannot be performed. For internal accounting purposes, every order is invoiced separately. The only thing we can do is to ship several orders on the same day, though with separate shipping costs and the simultaneous delivery of the various orders cannot be guaranteed. We recommend adding as many items as possible when placing your order, so as to avoid extra charges.

Do you apply the “equivalence surcharge”? (Only for customers based in SPAIN)

No, we do not apply the "equivalence surcharge" because it is only applicable in Spain and our company is based in Italy. To save on Italian VAT you must have a VAT number registered in the VIES (see also the question How do you verify that I am a professional?).

What is your return policy?

If you want to make a return for items that are visibly damaged or do not match those ordered, you can make a request using the “Complaints” section in your account.

You can make a return request no later than 8 working days from receipt of the goods.

You will need to follow these instructions:

  • Select the order in question;
  • Select the item you want to claim;
  • Fill in the required fields;
  • Attach photos of the defect or that prove the non-conformity of each garment involved;
  • Select the desired refund method;

Repeat the procedure for each item you intend to return.

The request will be processed by our dedicated department within a maximum of 48 business hours.
Returns made without our approval will not be accepted.

The costs to return approved items will be borne by us.

Where can I find the invoice for my order?

You can view your invoices by going to the “Orders” section in your account.

By clicking on an order with the words "Invoiced" or "Shipped" you can download the invoice as a PDF directly from our website.

The minimum order is only € 100.00 (net merchandise).

Only when you place your first order by choosing “Cash on delivery” as your payment method you will have a spending limit of € 800.00 (total order). In all other cases (credit/debit card, PayPal, bank transfer, Wallet) there are no limits.

For cash-on-delivery orders, remember that you will still have to comply with the cash limit imposed by the laws of your country. To learn more about payment methods and the cash limit for cash-on-delivery payments, please go to the Shipping and Payments page.

Note: this page is for guidance purposes only and may not be updated in real time with the cash regulations in force in your country.

Only if you have selected “Cash on delivery” as your payment method will you have to hand over the amount of the order in cash to the courier.

Please bear in mind that the courier will not accept any payment method other than cash: make sure you have the exact amount with you.

Payment methods usually available are: credit/debit card, PayPal, bank transfer, cash on delivery, Wallet (Virtual Wallet).
Remember that if you use the cash-on-delivery method there is a cash limit which varies depending on the country. To learn more about payment methods and the cash limit for cash-on-delivery payments, please go to the Shipping and Payments page.

Please note that the reported cash limits are for guidance purposes only and may not be updated in real time in line the cash regulations in place in your country.

If you are going to shop on Fashiopo.com, we have a great feature for you: our Wallet!

You can easily load this virtual wallet with PayPal or your credit/debit card. And guess what?

You will receive a discount voucher when you use it as a payment method! In addition, it is very easy to use: just recharge your Wallet, place your order and you’re done! You will receive a discount voucher to use on your next purchase as soon as the package is shipped.

You can withdraw your wallet balance directly from your personal account. Make sure you have sufficient funds to cover your order before using it as a payment method.

Take advantage of the Coupons that will make your online shopping experience even more enjoyable.

The Voucher is a virtual discount voucher in the form of an alphanumeric code. For example, you can receive vouchers via email as a result of offers.

To take advantage of the discount associated with the voucher, you will have to enter the code in the cart by copying it carefully in the "Use a Coupon" section. Once you have entered the code correctly, click on the "Apply" button to view the voucher's discount directly in the cart summary.

Using a credit/debit card, PayPal, cash on delivery and Wallet (Virtual Wallet) as payment methods, you will allow us to proceed as soon as possible with the preparation of orders, while if you choose the transfer payment method, we will have to wait to receive the amount on our current accounts before going ahead with the processing stage.

In line with our company policy, we do not accept (without exceptions) payments by bank cheques.

At the moment there is no form of subsidised payment or instalments: the order must be paid in full by choosing between the available payment methods. To learn more about payment methods, go to the Shipping and Payments page.

No, FashionPo.com does not use this sales system.

Once the payment has been made, the orders are prepared in a maximum of 72 business hours (from Monday to Friday). If you select payment via bank transfer, the order will be prepared (within 72 business hours), but it will only be shipped once we receive the payment for the goods actually available.

An additional order is only possible if the percentage of available items is less than 75% of those ordered; you will receive by e-mail the necessary instructions to proceed with the addition of new items, up to 100% of the amount of the original order.

You can cancel an order no later than 2 hours after placing it. Just select the order from the "Orders" section you will find in your account and click on the "Cancel" option. Once cancelled, the order cannot be restored and you will have to place another one

To change the payment method, please send us an email with the reference order number and the new payment method you intend to use, choosing between cash on delivery, bank transfer, credit/debit card, PayPal or Wallet (Virtual Wallet).

There may be various reasons why the payment may have not gone through successfully. For example, the server of one of the external services may be undergoing a temporary update.

If your payment has been declined, try again after about thirty minutes later and, above all, check that your card/account actually has the money needed to make the payment in full.

Our Virtual POS allows you to pay with the following tools:

  • Credit cards (Maestro, MasterCard, Visa Electron, Visa, VPay, Aura, Discover).

If you continue to experience problems contact your bank and for more information do not hesitate to contact customer support at +39 0574729286 or get in touch at info@fashionpo.com

Unfortunately, this operation cannot be performed. For internal accounting purposes, every order is invoiced separately. The only thing we can do is to ship several orders on the same day, though with separate shipping costs and the simultaneous delivery of the various orders cannot be guaranteed. We recommend adding as many items as possible when placing your order, so as to avoid extra charges.

No, we do not apply the "equivalence surcharge" because it is only applicable in Spain and our company is based in Italy. To save on Italian VAT you must have a VAT number registered in the VIES (see also the question How do you verify that I am a professional?).

If you want to make a return for items that are visibly damaged or do not match those ordered, you can make a request using the “Complaints” section in your account.

You can make a return request no later than 8 working days from receipt of the goods.

You will need to follow these instructions:

  • Select the order in question;
  • Select the item you want to claim;
  • Fill in the required fields;
  • Attach photos of the defect or that prove the non-conformity of each garment involved;
  • Select the desired refund method;

Repeat the procedure for each item you intend to return.

The request will be processed by our dedicated department within a maximum of 48 business hours.
Returns made without our approval will not be accepted.

The costs to return approved items will be borne by us.

You can view your invoices by going to the “Orders” section in your account.

By clicking on an order with the words "Invoiced" or "Shipped" you can download the invoice as a PDF directly from our website.


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